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| Customer Reviews |
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user rating: 
NH Krystal Laguna Villas & Resort Hotel Reviews:" 10 great friends , great week ."
user: Mr. Donald
Hola , just came back from nh Krystal sept.19/2009 . Second time this yeat and 9 times since they opened in 2001 .Stayed in Emperador side with junior suites . One side was open only .Excellent service at reception desk and bus bo... |
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user rating:
NH Krystal Laguna Villas & Resort Hotel Reviews:"very nice"
user: a secure-hotelbookings.com user, canada - date: July 27, 2009
we had a wonderful time during the stay at NH Krystal for 11 nights in early July 2009. Even thought, it was not above the expectations, there was not any complains regards to the resort. the buffet was awesome and my favorite was... |
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user rating: 
NH Krystal Laguna Villas & Resort Hotel Reviews:"Disappointment"
user: a secure-hotelbookings.com user, canada - date: April 24, 2009
There were many positive things about this hotel. However, there is supposed to be a 24-hour snack bar and we were refused food. After a few complaints at the front desk, we were able to get only a tuna sandwich. The restauran... |
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| Check In Time: 4 pm |
Check Out Time: 12 m |
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| Cancellation Policy: |
Once you have paid for your reservation, the following cancellation policy applies:
- If you cancel the reservation 48 hours or more before your intended arrival date, we will refund you the total amount that you paid minus an administration fee equivalent to 3% of paid amount, with a minimum of EUR 15.
- If you cancel the reservation less than 48 hours of your expected check-in date, we will refund you the total amount paid minus the amount of the first night of your intended stay.
- If you do not arrive at the hotel on the date of your expected check-in, we will refund you the total amount paid for the reservation minus the amount of the first night of your intended stay for no-show charges. Refunds must be requested in writing within 60 days of the date of your intended stay at the hotel. Once this period has passed, no refunds will be made.
We will not make refunds to credit cards, other than the credit card that was used for your booking. We may process refunds via wire transfer, in which case we will deduct any bank charges from the refundable amount. We aim to process refund within 72 hours after receiving your refund request and required information. |
| Payment Policy: |
Reservations require payment in advance. Your credit card will be debited within 24 hours after making your reservation. Accepted credit cards - VISA, MASTERCARD. Your bill will state: www.ctnres.com. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls and room service will be handled directly between you and the property.
Hotels will provide accommodation to the person under whose name the reservation was made (“lead passenger”), and to accompanying persons as per the exact amount of adults and children booked into each room. The lead passenger must be present at the time of check-in.
Bed type and smoking preferences are not guaranteed. Your reservation is guaranteed for late arrival.
Accommodation is usually available from 16:00hrs on the day of arrival and must be vacated by 11:00hrs on the day of departure. The number of guests in each room is limited to the number of beds provided by the hotel. If the number of persons arriving at the hotel is different to the one selected during the reservation process, or children are not of the age required to classify as such in terms of rates/discounts (see "Children Policy"), additional charges will apply, payable directly to the hotel. |
| Child Policy: |
Infants up to 1 year 11 months: free of charge.
Children rates will be confirmed during the online reservation process.
Children rates apply for ages 2 - 11 years, and only when sharing room with two adults.
Children 2-11 years sharing room with 1 adult must be booked as adults (double/twin room).
Children 12 years and older must always be booked as adults.
Disclaimer:
Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you. |
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